Privacy Policy

Rock N Soul Gems LLC Privacy Policy

Last modified: 7/29/2024

Rock N Soul Gems, a reseller of gems, natural oils, and rocks, is committed to protecting your privacy and informing you about how your personal information is used.

Our Privacy Policy helps explain our information practices. For example, we talk about what information we collect, use, and disclose about visits to our website http://www.RockNSoulGems.com (“Site”).  We also collect information by other means (including offline) or from other sources, such as third-party payment processors and shippers.

When we say “Rock N Soul Gems,” “our,” “we,” or “us,” we’re talking about Rock N Soul Gems LLC, and its affiliates. This Privacy Policy (“Privacy Policy”) applies to your use of http://www.RockNSoulGems.com and any other websites, applications, features, software or Site provided, owned, or operated by Rock N Soul Gems that link to this Privacy Policy (together, “Site”) unless specified otherwise.  Please also read Rock N Soul Gems’ Terms of Use and Terms of Use for Online Sales (collectively “Terms”), which describes the terms under which you use our Site. Capitalized terms used below, and which are not defined in this Privacy Policy, have the same meaning as in the Terms.

In the event of conflict or inconsistency between the Privacy Policy and the Terms, the order of precedence will be: the Privacy Policy, Terms of Use for Online Sales, and the Terms of Use.

Change

We may modify this Privacy Policy in our sole discretion. If we make material changes to it, we will provide notice through our Site, or by other means, to provide you the opportunity to review the changes. If you object to any changes, you may close your account. Your continued use of our Site after we publish or send a notice about our changes to this Privacy Policy means that you are consenting to the updated Privacy Policy.

Information We Collect

We receive or collect information when we operate and provide our Site on the world wide web, including when you access or use our Site.  We may also ask for your consent to process your personal information for a specific purpose that we communicate to you. When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time, and we will stop processing your data for that purpose.

Information You Provide
  • Account Registration Information. To create an Account, you provide data including your name, email, address, shipping address, billing address, and your phone number. You may also add other information to your Account, such as a profile name.
  • Purchases. When you purchase a product from our site, we may ask for, and store, your credit card number or billing information.
  • Mobile.  When you download or use apps created by Rock N Soul Gems, we may receive information about your location and your mobile device, including a unique identifier for your device.  We may use this information to provide you with location-based Site, such as advertising, search results, and other personalized content. Most mobile devices allow you to turn off location Site.
  • Communication.  To help us make e-mails more useful and interesting, we often receive a confirmation when you open email from us if your computer supports such capabilities.  We also compare our customer list to lists received from other companies, sometimes in an effort to avoid sending unnecessary messages to you. If you do not want to receive email or other mail from us, please adjust your preferences in your Rock N Soul Gems Account.
  • Customer Support. You may provide us with information related to your use of our Site, including copies of your messages, or a product you purchased, and how to contact you so we can provide you customer support. For example, you may send us an email with information relating to your purchase or order.
Automatically Collected Information
  • Usage and Log Information. We collect service-related, diagnostic, and performance information. This includes information about your activity, such as how you use our Site, log files, and diagnostic, crash, website, and performance logs and reports.
  • Transactional Information. If you pay for items available through our Site, we may receive information and confirmations, such as payment receipts, including from other third parties processing your payment.
  • Device and Connection Information. We collect device-specific information when you install, access, or use our Site. This includes information such as hardware model, operating system information, browser information, IP address, mobile network information including phone number, and device identifiers.
  • Cookies. We use cookies to operate and provide our Site, including to provide our Site that are web-based, improve your experiences, understand how our Site are being used, and customize our Site. For example, we use cookies to save your login information for future logins to the Site. We may also use cookies to show you relevant content related to our Site. Additionally, we may use cookies to remember your choices, such as past purchases or products, and otherwise to customize our Site for you.  Additionally, third-party advertisers and other organizations may use their own cookies to collect information about your activities on the Site and/or the advertisements you have clicked on. This information may be used by them to serve advertisements that they believe are most likely to be of interest to you based on the content you have viewed. Third-party advertisers may also use this information to measure the effectiveness of their advertisements. We do not control these cookies. To disable or reject third-party cookies, please refer to the relevant third party’s website.
  • Messages.  We collect information about you when you send, receive, or engage with us.  If the functionality exists for you to select to add one or more email addresses to an online form, the message you create in the corresponding template will be sent from us to those email addresses on your behalf.
  Third-Party Information
  • Information Others Provide About You. We receive information other people provide us, which may include information about you.
  • Third-Party Providers. We work with third-party providers to help us operate, provide, improve, understand, customize, support, and market our Site. For example, we work with companies to collect payment, ship orders, distribute our apps, provide our infrastructure, supply map and places information, process payments, help us understand how people use our Site, and market our Site. These providers may provide us information about you in certain circumstances; for example, app stores may provide us reports to help us diagnose and fix service issues.
  • Stripe Payment Processing. We work with Stripe, Inc. to process a payment made by you for a product purchased on our site. By making a payment through the payment portal on our site, you agree to be bound Stripe’s privacy policy.
We will rely on legal grounds to process your personal information to the extent permitted by applicable law, which may include, without limitation: to honor contractual commitments, to take steps in anticipation of entering into contract, to fulfill legal obligations, your consent, and Rock N Soul Gems’s legitimate interests.

How We Use Your Information

We use the information we have to help us operate, provide, improve, understand, customize, support, and market our Site.
  • Our Site. We use your information to help us operate and provide our Site, including providing customer support, and improving, fixing, and customizing our Site. We understand how people use our Site and analyze and use the information we have to evaluate and improve our Site, research, develop, and test new Site and features, and conduct troubleshooting activities.
  • Communications About Our Site. We communicate with you about our Site and features including notifying you of major updates, for customer service purposes, or to contact you regarding a Listing.
  • Promotional Messages.  We may periodically send promotional materials or notifications related to the Site.  If you want to stop receiving promotional materials, you can follow the unsubscribe instructions provided in any communication or update your settings information in your Rock N Soul Gems Account.
  • Account Verification and Security. We use your information to authenticate you, authorize access to our Site, and promote safety and security on and off our Site.
When We Share Your Personal Information

We share your personal information with third parties as follows:
  • Third-Party Service Providers. We work with third-party providers to help us operate, provide, improve, understand, customize, support, and market our Site; fulfill orders; and complete transactions. We may provide your personal information to our third-party providers to improve our Site, fulfill your order, or process your payment. We will only share what information is reasonably necessary to improve our Site, fulfill your order, or process your payment.
  • Stripe, Inc. We work with Stripe, Inc. to process a payment made by you for a product purchased on our site. By making a payment through the payment portal on our site, you agree to be bound Stripe’s privacy policy and that we may share your personal information with Stripe, Inc.
  • Joint Marketing.  We may also provide your personal information to our business partners or other trusted entities for the purpose of providing you with information on goods or Site we believe will be of interest to you.  You can opt out of receiving such communications through the settings on your Account. Through our Site, you may also choose to participate in rewards programs, contests, or other programs that involve third parties, when you do so, you are authorizing us to share your personal information with those third parties.  We will only share what information is reasonably necessary to provide you with those programs.
  • Affiliates.  We may make information available to our affiliates (meaning entities controlled by, controlling, or under common control with Rock N Soul Gems LLC).
  • Compliance with Laws.  We will disclose any personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to (a) protect the property and rights of Rock N Soul Gems or a third party, (b) protect the safety of the public or any person, or (c) prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical or legally actionable.
  • Enforcement.  We will disclose any personal information about you to government or law enforcement officials and to our insurance Site providers as we, in our sole discretion, believe necessary, to (a) protect the property and rights of Rock N Soul Gems or a third party, (b) protect the safety of the public or any person, or (c) prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical or legally actionable activity.
You Control Your Information and Communications Settings
  • Communication Settings.  You can change your Account information and preferences at any time by logging onto your Rock N Soul Gems Account. To unsubscribe from emails, click the ‘Unsubscribe’ link located at the bottom of each email. You may also email info@RockNSoulGems.com.
  • Your Choice.  You may decline to share certain information with Rock N Soul Gems, in which case Rock N Soul Gems may not be able to provide to you some of the features and functionality found on the Site.
  • Request a Review.  You have the right to request and review information that Rock N Soul Gems holds about you, and the right to request changes to correct inaccuracies. When practical and possible, Rock N Soul Gems will process any requested changes.
  • Controlling Cookies.  You may refuse to accept cookies from the Site at any time by activating the setting on your browser, which allows you to refuse cookies. Further information about the procedure to follow in order to disable cookies can be found on your Internet browser provider’s website via your help screen. Please be aware that if cookies are disabled, not all features of the Site may operate as intended.
Data Subject Rights and Your Choices

You may decline to share certain information with us, in which case we may not be able to provide you some of the features and functionality found on the Site. If you have created a Rock N Soul Gems Account, you may be able to update your profile information and preferences. For other requests to review, update, delete, or otherwise limit Rock N Soul Gems’ use of information that you have provided directly to us, you may contact behapy@rocknsoulgems.com. In your request, please include your email address, name, address, and telephone number and specify all relevant background. To protect your privacy and security, we may take steps to verify your identity before granting you access or making corrections to your information. You are responsible for maintaining the secrecy of your unique password and account information at all times.

Residents of the European Economic Area (“EEA”) can exercise certain data subject rights available to them under applicable data protection laws.  We will comply with requests to exercise these rights in accordance with applicable law. Please note that in some circumstances, we may need to keep processing your information for certain legitimate interests or to comply with a legal obligation.  If these rights apply to you, they may permit you to request that we:
  • Obtain access to or a copy of certain personal information we hold about you
  • Prevent the processing of your personal information for direct marketing purposes (including any direct marketing processing based on profiling)
  • Update personal information that is out of date or incorrect
  • Delete certain personal information we hold about you
  • Restrict the way that we process and disclose specific personal information about you
  • Transfer your personal information to a third-party provider of Site
  • Revoke consent that you previously provided for the processing of your personal information
To exercise these rights, click the link at the top of this page.  If applicable, you may make a complaint to the data protection supervisory authority in the country where you are based. Alternatively, you may seek a remedy through local courts if you believe your rights have been breached.

Closing Your Account

If you choose to close your Account, contact us at behapy@rocknsoulgems.com.  We will attempt to accommodate your request within thirty (30) days of receipt of your communication.  Even after you have closed your Account, we may retain your personal information if reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, enforce our User Agreement, or fulfill your request to “unsubscribe” from further messages from us. We will retain de-personalized information after your Account has been closed.

Retention of Your Information

We keep your personal information to enable your continued use of the Site, for as long as (a) it is required in order to fulfill the relevant purposes described in this Privacy Policy, (b) as may be required (or permitted) by law, such as for tax and accounting purposes, or (c) as otherwise communicated to you.

Business Transfers

Rock N Soul Gems may sell, transfer, or otherwise share some, or all, of its assets, including your Personal Information, in connection with a merger, acquisition, reorganization or sale of assets, or in the event of bankruptcy.

Advertising

We may serve you interest-based ads both on and off of our Site. We target (and measure the performance of) ads to Members and others both on and off of our Site through a variety of ad networks and exchanges, using the following data, whether separately or combined:
  • Data from advertising technologies on and off of our Site, like web beacons, pixels, ad tags, cookies, and device identifiers;
  • The information you provided to us (e.g., contact information, address);
  • Information from your use of our Site (e.g., search history, listings you click-on, etc.)
  • Information from others (e.g., advertising partners, publishers and data aggregators).
Ad Choices

You may generally opt-out of receiving interest-based advertising.  This does not opt you out of receiving advertising; you will continue to be presented generic ads or ads by advertisers not listed with certain self-regulatory tools. To do so, we suggest you visit the Network Advertising Initiative opt-out page, or the Digital Advertising Alliance opt-out page, to read more about third-party advertising networks and similar entities that are engaged in interest-based advertising practices.

Do Not Track

Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and Site that they do not want certain information about their webpage visits collected over time and across websites or online Site. We are committed to providing you with meaningful choices about the information collected on our website for third-party purposes. We do not, however, recognize or respond to browser-initiated DNT signals.

Data Security

Rock N Soul Gems uses a variety of managerial, technical, and physical measures to protect the integrity and security of your information. These measures may vary based on the sensitivity of your information. However, no security precautions or systems can be completely secure. We cannot ensure or warrant the security of any information you transmit to Rock N Soul Gems, and you do so at your own risk. We cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

Children’s Privacy

IF YOU ARE UNDER 18 YEARS OF AGE, PLEASE DO NOT USE OR ACCESS THE SITE AT ANY TIME OR IN ANY MANNER.

Protecting the privacy of children is especially important. For that reason, Rock N Soul Gems does not knowingly collect or solicit personal information from anyone under the age of 18. When we discover that we have collected personal information from a child under age 18, we will delete that information. If you believe that we might have any information from or about a child under 18, please contact us contact@RockNSoulGems.com.

California Privacy Rights

California law permits users who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their personal information (if any) for their direct marketing purposes in the prior calendar year, as well as the type of personal information disclosed to those parties.  In your request, please attest to the fact that you are a California resident and provide a current California address for the response. You may request this information in writing by contacting us at info@rocknsoulgems.com. Please allow up to thirty (30) days for a response.

Special Note to International Users Regarding Data Transfers

The Site are hosted in the United States, and information collected by Rock N Soul Gems will be stored in the United States (in our major data centers). If you are accessing the Site from the European Union, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure, that differ from United States laws, please be advised that through your continued access and use of the Site, which are governed by U.S. law, this Privacy Policy, and our Terms, you are transferring your information to the United States.

For any questions regarding this Privacy Policy, please contact us by email at info@rocknsoulgems.com or by postal mail at P.O. Box 176, West Sacramento, CA 95691.