Shipping Policy
Order Processing:
All orders are processed within 2-4 business days. Orders placed after 3 PM EST or on weekends will be processed the next business day. You will receive an email confirmation once your order has been processed.
As-Is Products:
All products on our site are sold as-is. Please carefully review product descriptions, images, and specifications before placing your order. We do not offer returns, exchanges, or refunds for as-is products once the purchase is complete.
Shipping Options:
We do not offer expedited shipping.
Shipping Costs:
Shipping fees are calculated during checkout and are based on the weight and dimensions of your items, as well as your delivery address. You will be able to review and confirm shipping charges before completing your purchase.
Estimated Delivery Time and Shipping Delays:
Estimated delivery times vary by location. Delivery estimates are provided at checkout. While we strive to meet these estimates, please be aware that actual delivery times may vary due to factors such as carrier delays, weather conditions, or high-volume periods. We will do our best to keep you informed of any significant delays. We disclaim all liability for any delays in shipping.
Order Tracking:
After your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your shipment through the carrier's website using this number.
Address Accuracy:
It is crucial that you provide accurate shipping information at checkout. We are not responsible for orders that are delivered to incorrect or incomplete addresses.
International Shipping:
We do not offer international shipping at this time.
Customer Support:
Customer Support: For any questions or concerns regarding your order or our shipping policy, please contact our customer support team at info@rocknsoulgems.com. We are here to help!
All orders are processed within 2-4 business days. Orders placed after 3 PM EST or on weekends will be processed the next business day. You will receive an email confirmation once your order has been processed.
As-Is Products:
All products on our site are sold as-is. Please carefully review product descriptions, images, and specifications before placing your order. We do not offer returns, exchanges, or refunds for as-is products once the purchase is complete.
Shipping Options:
We do not offer expedited shipping.
Shipping Costs:
Shipping fees are calculated during checkout and are based on the weight and dimensions of your items, as well as your delivery address. You will be able to review and confirm shipping charges before completing your purchase.
Estimated Delivery Time and Shipping Delays:
Estimated delivery times vary by location. Delivery estimates are provided at checkout. While we strive to meet these estimates, please be aware that actual delivery times may vary due to factors such as carrier delays, weather conditions, or high-volume periods. We will do our best to keep you informed of any significant delays. We disclaim all liability for any delays in shipping.
Order Tracking:
After your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your shipment through the carrier's website using this number.
Address Accuracy:
It is crucial that you provide accurate shipping information at checkout. We are not responsible for orders that are delivered to incorrect or incomplete addresses.
International Shipping:
We do not offer international shipping at this time.
Customer Support:
Customer Support: For any questions or concerns regarding your order or our shipping policy, please contact our customer support team at info@rocknsoulgems.com. We are here to help!